What Are Services?

Services are non-room products and services that can be sold along with a room at a property. Examples of services include meal plans (breakfast), golf, and spa treatments.

Services may be defined at the brand level so that properties within the brand can import them. With the correct permissions, a property may also create its own services.

A service is composed of the following:

•Configuration – This tab contains the name, code, category, availability period, and other information about the service.

•Description – This tab contains the name of the service provider, contact information, location, and a multilingual description for the channels.

•Mappings – This tab contains information about the channel mappings for the services.

Note: Services must be configured and activated before they can be sold. For more information, see Activating Room Types, Services and Rate Plans .

A service can only be priced if it is added to a rate plan.

Each service is priced individually. However, a service can either be included with the room or sold as an option in addition to the room. If the service is included, then the price of the service is automatically built in to the room price. An optional service is added on top of the room price and is sold in addition to the room.

When a service is defined and activated at the brand level, it automatically appears in the property's list of services.

Note: Service codes cannot be duplicated. If the brand-defined service has the same service code as a service that has been defined at the property level, the brand-defined service will not appear in the property's list of services.

Any changes made to this brand-defined service at the brand level are automatically reflected at the property level. If you modify the brand-defined service at the property level, you break the link with the brand-defined service and will not receive any changes made at the brand level.

To use the brand-level service at the property level, you must activate it in the same way that you activate services that have been defined by the property.