What Are the Pre Check-in Rules?What Are the Pre Check-in Rules?
Pre Check-in rules secure reservations prior to check-in by defining the use of hold time, guarantee and deposit.
What Are the Different Types of Pre Check-in Rules?
To define the interaction between hold time, guarantee and deposit when setting pre check-in rules, you must select the rule type: Hold Time, Mandatory Deposit, or Mandatory Guarantee.
If you select Hold Time, the guarantee and deposit are not mandatory but can be defined to give guests the option of securing the reservation. If all three elements are defined and the reservation has been secured through a deposit or a guarantee, the hold time does not apply.
Hold Time
Hold time is the time limit until which an hotelier will honour a room reservation on the arrival day. Hold time is applied if no guarantee or deposit is required to insure the booking. The hold time is always given in local time; that is, the property's time zone.
Guarantee
Guarantees set the means of payment by which a customer is charged when one of the conditions triggering a compensation fee for lost business occurs: no-show, for example.
You choose accepted references for the guarantee. These represent the available means of payment. The options available depend on the way in which the property is configured.
Deposit
The deposit is an amount paid by the guest when making the reservation.
The deposit can be used in part or completely when one of the conditions triggering a compensation fee for lost business occurs: no show, for example.
You must define the accepted forms of payment for the deposit. The forms of payment available depend on the way in which the property is configured.
You must also define the amount of the deposit and how it is calculated.
If you select Check as an accepted form of payment, you must also define the deadline for receiving the deposit.
For more information, see Setting Deadlines and Amounts .
What Are the Cancellation Rules?
Cancellation rules determine whether a compensation fee applies if a reservation is cancelled and define the rules used to calculate this fee. If no Cancellation rule is set, bookings can be cancelled at any time and at no extra charge.
You can create multiple Cancellation rules for different periods.
Cancellation rules are built around a deadline and an amount:
•The deadline defines the applicability period during which the cancellation fee applies. You can define more than one Cancellation rule but the periods for which they are set must not overlap. When you define a succession of Cancellation rules, they must all refer to the same deadline-defining event.
•The amount setting determines how to calculate the fee that applies to reservations cancelled during the applicability period.
For more information, see Setting Deadlines and Amounts .
What Are the Early Check-out Rules?
Early Check-out rules determine whether, as compensation for lost revenue, a fee is charged if a guest checks out earlier than the date set by the original booking.
An Early Check-out rule is either set as an amount due for the fee or as free-flow text to describe the compensation requested from the guest.
For more information on how to set an amount for the compensation fee, see Setting Deadlines and Amounts .
No-show rules determine whether, as compensation for lost revenue, a fee is charged if a guest does not show up to use a reservation.
A No-show rule is either set as an amount due for the fee or as free-flow text to describe the compensation requested from the guest.
For more information on how to set an amount for the compensation fee, see Setting Deadlines and Amounts .
What Are the Additional Rules?
Additional rules allow you to set your own specific rules that apply to bookings.
Additional rule descriptions are free-flow text and can be entered in multiple languages.
How Are Policies With Different Periods Evaluated?
If several policies are defined with different periods on a rate, the most restrictive one is applied to the rate.
The order in which the policies are evaluated from most restrictive to least restrictive is as follows:
•Deposit
•Guarantee
•Hold Time
Within each of these, the following settings are evaluated in descending order of restrictiveness, in this order:
•Credit card
•Full stay percentage
•Cancellation limit closer to booking date
•Cancellation cost
•No show cost
•Early check out
If in a stay, more than one policy applies (for example, the guest stays five nights in the hotel and on that period two policies are applicable), then based on the rules mentioned above, the most restrictive one is applicable to the whole stay.