How to View Reservation Details

1.Search for the reservation you want to view.

2.If a list of reservations is displayed, click the view icon View for the reservation you want to view.

3.Review the transaction history and general information about the reservation.

4.If applicable, click on the Audit Trail tab to review communication related to the reservation.

The Audit Trail tab only appears if there is existing communication.

5.Click on the tab for the type of information you want to view: Stay Information, Rates, Customer Information, or Intermediaries.

6.Optionally, click on Print to create a printable PDF file.

Once you have finished viewing the reservation details, you can acknowledge the reservation. For more information, see Acknowledging Reservations .

The transaction history shows each action the system has taken to process the reservation.

The type shown in the Type column can include any of the following codes:

Table: Transaction Type Codes

Code	Explanation	Code	Explanation
	On-request counter proposal confirmed		On-request counter proposal confirmed
	Booked		Modified
	Cancelled		On-request pending
	On-request denied		On-request counter proposal waiting
	On-request counter proposal denied		On-request cancelled
F	On-request force confirmed		On-request counter proposal cancelled
	On-request confirmed		On-request pending previously confirmed

The reservation status show in the Status column can be:

Status	Explanation
C (Confirmed)	This is the status for a reservation image that is confirmed. The latest confirmed image is the current state of the reservation.
P (Pending)	This is the status for a reservation image on which an action has been started but not confirmed.
I (Ignored)	This is the status for a reservation image on which an action has been started but ignored afterwards.
A (Auto-ignored)	This is the status for a reservation image on which an action has been started but neither confirmed nor ignored. After 70 min, the status is moved to auto-ignored. It is similar to Ignored in terms of processing, but the status change is automatic in this case.

The audit trail is a list of e-mail communications related to the reservation, such as a status change or failure notification.

Each communication has a type shown in the Type column. For an explanation of the type codes, see What Is Shown in the Transaction History? .

For each item, the status can be any of the following: C, OK, KO.

What Is the KO Status?

If a communication has failed, KO appears in the Status column and the reason for the failure is shown in the KO Reason column.

In addition, the system sends a failure notification to the email address specified in the brand configuration.

Table: Reservation Detail Tabs

Tab	Explanation
Stay Information	This tab shows information about the stay at the property, including the stay dates, number of guests, and room type. Note: Credit card information in encrypted unless you have specific user permissions.
Rates	This tab shows details about the rate plan that applies to the reservation.
Customer Information	This tab shows details about the guest. There are two types of information on the tab: the reservation holder's and the company's.
Intermediaries	This tab shows information about the originator of the booking and the booking source.
Modifications	This tab allows you to review the history of changes made to the reservation. If a reservation has been modified, the modifications are shown in a list so that you can see the changes from one transaction to the next.